Cancellations

Note: This section only applies to purchases made directly on our website, and does not apply to any rewards received through crowdfunding campaigns on platforms including Kickstarter and BackerKit. For crowdfunding questions, see section below titled "Crowdfunding".

If you would like to cancel an order made through our store, please email support@vueglasses.com. The team will initiate a refund once they have received the support request. Please note that all orders are subject to restocking fees when a refund is requested. The restocking fee applies to each pair of glasses. If the manufacturing of your lenses has already begun prior to your request for cancellation, the restocking fee will still apply to your order. 

Restocking fees (all prices are in USD):

  • Non-prescription, clear lenses: $0
  • Standard single vision prescription lenses: $25 
  • Tinted lenses (single vision prescription): $25
  • Blue light filtering lenses (single vision prescription): $30
  • Photochromic lenses (single vision prescription): $60
  • Polarized lenses (single vision prescription): $60
  • Progressive, clear lenses: $80
  • Progressive blue light filtering lenses: $90
  • Progressive photochromic lenses: $100
  • Progressive polarized lenses: $100

    The refund on your order will therefore be the price you paid less the restocking fee. 

     

    Personalizations and Custom Etches

    Adding a personalization permanently alters the frames of the glasses. We therefore deduct the full cost of this added personalization as a restocking fee. If your frames have not been made yet, then we will not deduct the restocking fee. However, if the personalization has been added to the frame before you've requested a refund or cancellation, we will deduct the restocking fee even if the product has not shipped.

    Restocking fees for personalizations (all prices are in USD):

    • Personalizations: full cost of the personalization, according to your receipt

    The refund on your order will therefore be the price you paid less the restocking fee. 

     

    Return Procedure

    Note: This section only applies to purchases made directly on our website, and does not apply to any rewards received through crowdfunding campaigns on platforms including Kickstarter and BackerKit. For crowdfunding questions, see section below titled "Crowdfunding".

    For any orders that have been shipped, customers may request a return within 7 days after the product is delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer must return the product(s) to our service center.

    First, email us at support@vueglasses.com to request an RMA number. We will reply with an RMA number and an address to ship the product back to. You, the customer, will bear the cost of the return shipment and all associated costs of such a return will be at your sole expense.  

    When we receive the return at our service center, we will inspect the product. The product must be free of defects, damage, disassembly, or any type of alteration as a result of abuse or misuse. If the returned product is approved for refund after inspection, the refund will be made to your original purchasing method. 

     

    Crowdfunding

    Glasses delivered as a result of participating in crowdfunding campaigns on platforms including Kickstarter and BackerKit are considered rewards in exchange for your pledge and are not eligible for refunds or returns. 

    Backers from crowdfunding platforms including Kickstarter and BackerKit can read each respective platform's Terms of Service for more details: